Should goods be damaged on receipt, please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers.
Please notify us, by email, post or telephone, within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.
On those occasions where a faulty product needs to be returned, Sweet Poppy Stencils will refund any reasonable postage charges incurred. In the case of large/bulky items, we may arrange collection.
If a product is not faulty, but is unwanted, the customer has a period of fourteen days from receipt of the goods to inform us of their decision to return the item. We can only accept returns of unused items. Return postage costs are to be paid by the customer and a full refund of the goods will be processed upon receipt of the goods.